Employee Engagement

Employee engagement is a workplace approach that creates the appropriate conditions for all employees to give their best every day, committed to their organization's goals and values, motivated to contribute to organizational success, and feeling better about themselves. It is a concept in human resources (HR) that describes a worker's level of excitement and dedication to their job.

Organizations may benefit from staff that are willing to go beyond expectations and achieve higher financial performance by creating a culture that allows people to engage in their work (Baumruk, 2006).

Drivers of employee engagement

Following possible drivers helps to understand the factors that influence the level of employee engagement (Armstrong, 2014).

Job challenge: It enhances engagement by providing opportunities for achievement and personal development when the job responsibility is high and the workload is heavy.

Autonomy gives you a sense of control and ownership over your work.

Variety: opportunities for individuals to participate in a wide range of activities or to apply a wide range of skills.

Feedback is information on a person's reaction to a product or their performance of a task.

Fit: Fit refers to a person's compatibility with their work environment, which allows them to act in ways that are consistent with how they feel or want to see themselves.

Opportunities for development: They offer opportunities for employee development and achievement.

Rewards and recognition: These are both direct and indirect rewards for a personal investment of time in performing a job role.

Why is engagement important? 

Because they understand their role and purpose in the organization and what the factors are for the success of the company, engaged employees are more likely to look at the broader picture. According to Smith and Markwick (2009), employee engagement is very important to all organizations as follows.

Staff turnover has been reduced from a high level to a low level.

Higher productivity

Improved attendance

Improve your work and customer relationships. 

The factors that affect engagement

Job design: As Herzberg (1968) remarked, "If you want someone to do a good job, give them a good job to do." Job design effects the high level of performance, motivation, and employee satisfaction.

The work environment: A strategy for increasing job engagement through the work environment depends on positive attitudes towards work, promoting interest and excitement in the jobs people do, and reducing stress.

Learning and development programmes: people are given the opportunity to learn and improve in their roles, as well as encouragement to do so.

Developing engagement through rewards: Suitable reward practices and processes, both financial and non-financial, and managed in combination, can help to improve employee engagement.

What are the work outcomes of employee engagement?

Figure 1 : Outcomes of improved engagement (Source: djs research, 2018)


Conclusion

Employee engagement is an important factor of productivity, profitability, and employee retention, and it can pay dividends. Workers who are engaged are invested in the company's success and actively seek to achieve strategic goals. To enhance employee engagement, HR leaders and managers must understand what matters to employees, such as their well-being, work-life balance, attractive work environment, and repayment.

References

Armstrong, M.(2014). Armstrong's Handbook of Human Resource Management Practice. 13 ed. s.l.:Kogan page Ltd.

Baumruk, R.(2006). Why managers are crucial to increasing engagement, London: MelcrumPublishing LTD.

djs research (2018). Drive up customer satisfaction and loyalty through improved employee engagement. [Online] Available from: https://www.djsresearch.co.uk/news/article/Drive-up-customer-satisfaction-and-loyalty-through-improved-employee-engagement [Accessed 11 December 2021].

Herzberg, F. (1968). One more time: how do you motivate employees? Harvard Business Review, 46, 53–62. 

Smith, G. R. & Markwick, C.(2009). Employee Engagement A review of current thinking. Brighton: Institute for Employment Studies.

 


 


Comments

  1. ARSHAD MBA11 December 2021 at 08:46

    Lasanthi, Employee engagement is an psychological move, all employees to take over the ownership about institution and think out of the box.

    ReplyDelete
  2. Unknown11 December 2021 at 09:07

    employee engagemnet is best practice in an organization which employee committed to to their job and extent to which their commitment drivers of the organization,.

    ReplyDelete
  3. Steffni_D12 December 2021 at 08:58

    Employee engagement is influenced by the relationship between a firm and its employees. It is about changing your workplace and culture so that employees feel more engaged and committed to your company's aims and beliefs. Employee engagement is built on trust, honesty, and communication between a business and its members (everyonesocial, 2021)

    ReplyDelete
  4. Manoj Thudawahewa17 December 2021 at 00:57

    This article demonstrate impact of employee engagement. Employee engagement is found to have a positive relationship with individual performance (organizational commitment, positive behavior) and organizational performance (customer satisfaction, financial return). However, These levels of engagement were unexpected as COVID-19 disrupted the lives of employees and as many businesses operates remotely. HR need have a strategic ways of managing employee engagement with new normal conditions.

    ReplyDelete
    Replies
    1. Lasanthi Yaparatne19 December 2021 at 05:05

      Thank you for adding more details relevant to the topic.

      Delete
  5. Benjamin Thason18 December 2021 at 01:49

    Employee engagement is one of the factor works and a bridge in between the employee and the employee the main factors such as Job design , work environment , Learning and development programmes, Developing engagement through rewards are factors which directly and indirectly affects the employee relationships.

    ReplyDelete
  6. Varuni Gunasekera18 December 2021 at 23:32

    Engaged employees look at the whole of the company and understand their purpose, where, and how they fit in. This leads to better decision-making. Organizations with an engaged workforce outperform their competition. They have a higher earnings per share and recover more quickly after recessions and financial setbacks.

    ReplyDelete
  7. Manoj Jude19 December 2021 at 02:16

    Properly planned, systematic, efficient employee engagement is an asset to every organization where people will always be engaged in some meaningful tasks which ultimately earn reputation and produce impact. from HR recruitment till delivery stage, all employees must adhere to organization regulations and work for a common goal. The Management also must consider this and should provide adequate and needed facilities to employees to perform better

    ReplyDelete
    Replies
    1. Lasanthi Yaparatne19 December 2021 at 05:06

      Thank you for adding more details relevant to the topic.

      Delete
  8. Asma Nafaz19 December 2021 at 09:50

    Employee engagement shows the satisfaction and the commitment towards the employment. Employee engagement increases his productivity and result in company performance.

    ReplyDelete

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